Help Center

Buying

3 questions

QHow soon will someone contact me after I submit an inquiry?

Our team contacts you within 30 minutes during working hours. Submissions made outside working hours are handled before 9:00 the next day.

QDoes submitting an inquiry mean I have placed an order?

No. This site works on a showcase-and-inquiry basis: submitting tells us your interest. We contact you to confirm specs and pricing, and only after you confirm do we arrange payment.

QCan I customise the size or colour?

Most products can be customised. Note the size and colour you want when submitting and our team will check feasibility and price. Custom items are not eligible for no-reason returns.

Payment & pricing

2 questions

QWhy can I not pay online?

For custom products the spec and final price differ for every customer, so paying online easily causes misunderstanding. We confirm the requirement and quotation first, then take payment offline, so what you pay matches what you receive.

QWhat payment methods can I use?

Bank transfer, corporate transfer and in-store payment. The exact method is confirmed with you when we quote.

Delivery & shipping

2 questions

QHow soon will it ship? Can I choose a delivery time?

In-stock items ship within 3 working days after confirmation; custom items follow the agreed schedule. Tracking is available after shipping. If timing matters, note it when submitting and we will try to accommodate it (not guaranteed).

QDo you deliver and install?

Most items support delivery with installation; some bulky items need separate scheduling. The quotation states whether installation is included.

Warranty & after-sales

3 questions

QWhat if my order arrives damaged?

Inspect on delivery. If it is damaged, refuse the shipment and contact us and we will arrange a replacement. If you find transport damage after signing, take photos and contact us and we will help resolve it.

QCan I return or exchange an item?

Within 7 days of signing for delivery, unused items in resalable condition can be returned or exchanged. Custom-made and installed items are not eligible for no-reason returns.

QHow long is the warranty?

See the Warranty and After-Sales page. Hardware and electrical parts follow the manufacturer warranty.

Account & privacy

1 questions

QDo I need to register an account?

No. After submitting you get an inquiry number; you can track progress with that number or your phone number, with no registration or login needed. You may also register as a member to view your inquiry list and other account information online.

Other

1 questions

QHow is my information used?

Only to communicate with you and fulfil this transaction. We do not use it for marketing and do not sell it to third parties. See the Privacy Policy for details.